Houston water cleanupLorena Distefano “We had a water leak in our kitchen that flooded our whole downstairs and Dry More came in and did an amazing job drying everything out. When you're dealing with such a stressful event it is good to work with a company that is very competent ...more

Water Damage Phone Calls After Hours

Article by David Selter

Why do some companies answer their own phones after hours and some don’t? 

When it’s Sunday afternoon or the middle of the night and you discover that your home or business is flooded, when you call a water damage cleanup company you want to talk to a real person from that company. You don’t have time to leave a message not knowing when or if you will get called back. That’s why at DryMore Water Damage Restoration we answer our own phones 24/7, 365 days a year. So why don’t other companies? Well, it’s a lot easier and cheaper to use an answering service or just voicemail instead of having someone on call every day and night.  But when you’re standing in water in the middle of the night or on a weekend or holiday, you want to talk to someone who knows water damage restoration and who can mobilize their people immediately to begin the water removal and dry out.

Time is critical when dealing with water damage. Although you may think only a few rooms were affected, water continues to migrate under walls and cabinets, and to wick up into the drywall and framing in the walls. If the leak or overflow occurred upstairs or in the attic, the water coming down through the ceiling can pose a serious safety risk. The water coming down from above will cause the ceiling drywall to weaken and collapse from the weight of the water, possibly harming the occupants and definitely damaging the contents of your home. You need a professional water cleanup company onsite immediately to eliminate hazardous conditions and to prevent further damage to your property. And your insurance company, as stated in your policy, expects you to take steps to mitigate the damage, and can actually deny your claim if you don’t. You definitely don’t have time to be waiting for a call back, especially in all of the chaos of a flooded home.

When you suffer water damage, you’re dealing with an emergency situation.  And water doesn’t care what day it is, or what time it is when it floods your house. That’s why you need an emergency water damage restoration company that answers its own phones and can immediately dispatch a crew day or night, weekend or holiday, every day of the year. Time is of the essence in preventing further damage. It’s true that it is more expensive for a restoration company to always answer their own phones, but when it comes to water damage, time is money.

More satisfied customers…

Helene Frye
“Sunday morning is not the time to wake up to a broken hot water line that had been running all night. DryMore was recommended, I called and in no time they were at my door and got me cleaned out and cleaned up, removing nasty reminders of ” …More

Anna H.
“Wonderful service! They came in the middle of the night, as soon as the roads allowed because of flooding, with all of the equipment needed to dry out the room. Doing that so quickly saved our Hardwood floors and the hassle of putting in new ones.” …More

Lisa Manon
“For over twenty years I have managed hotels. When water damage occurs, time is of the essence! I have been working with DryMore for many years and have always been impressed with how quickly they respond. It seems like minutes from the time I put” …More

Mark Edwards
“The guys at drymore were great. They showed up faster than I expected, they moved all of my furniture around for me, cleaned everything up and dried it out. They brought lots of cool tools like an infared camera so I could prove to my insurance” …More


For immediate water removal, drying and water damage repair, contact DRYMORE at 281-930-0100!

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